Texas AI Law

Insight

The TRAIGA Complaint Portal Is Open

The Attorney General’s online complaint mechanism, required by HB 149, is the first step in TRAIGA enforcement.

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Portal verified available:

Business and Commerce Code § 552.102 requires the Attorney General to maintain an online consumer complaint mechanism for the Texas Responsible Artificial Intelligence Governance Act (TRAIGA). HB 149 Section 8 set a September 1, 2026 implementation deadline. The Attorney General’s Consumer AI Rights page now links to the complaint form. Portal verified available: October 10, 2026. That confirms an available route; it does not establish the first day it opened, and this article does not treat the deadline as a verified launch date.

A complaint is the trigger for the Attorney General’s investigative power: after receiving one, the Attorney General may issue a civil investigative demand asking for a high-level description of the system’s purpose and use, the types of training data, input and output categories, performance metrics, known limitations and post-deployment monitoring and safeguards (Business and Commerce Code § 552.103). If the Attorney General concludes there is a violation, it must give written notice and may not sue before the 60th day, or at all if the person cures and provides a written statement with documentation and any policy changes (Business and Commerce Code § 552.104).

Two features limit the portal’s reach. TRAIGA’s “consumer” is a Texas resident acting in an individual or household context, not in a commercial or employment context (Business and Commerce Code § 551.001). And TRAIGA’s private-sector prohibitions mostly require intent. Businesses should still treat the portal as a reason to keep their documentation current: the demand categories in Business and Commerce Code § 552.103 are a ready checklist.

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